Privacy Policy

1. About this Privacy Policy

Crystal Clean Valeting, also referred to as Crystal Clean Guildford where appropriate, respects your privacy and aims to handle your personal information fairly, securely and transparently.

This Privacy Policy explains how personal information may be collected, used, stored and shared when you visit our website, contact us about our services or arrange a mobile valeting or detailing appointment.

In this policy, “we”, “us” and “our” refer to Crystal Clean Valeting, as operated by the business identified on this website.

We handle personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.

2. Who is responsible for your information?

Business name: Crystal Clean Valeting Email: CrystalCleanGuildford@outlook.com Telephone: 07414 993512

We are responsible for deciding how and why personal information is processed in connection with our website and services, except where another organisation independently determines how it uses information.

If you have a question about this Privacy Policy or how we handle your information, contact us using the details above.

3. What information may we collect?

The information we handle depends on how you interact with us.

Information you provide

When you contact us, request a quotation or arrange a service, we may receive:

• Your name.
• Your email address and telephone number.
• Your postcode or the location where the service is requested.
• Your vehicle's make, model, size and condition.
• Details of the service you are interested in.
• Your preferred appointment dates and relevant access arrangements.
• Information contained in your messages, correspondence or feedback.
• Details of an agreed appointment, service price, deposit or payment where applicable.

Please only provide information reasonably necessary for your enquiry or appointment. Do not send payment-card details or other sensitive information unless specifically requested through an appropriate and secure process.

Technical website information

When you visit the website, limited technical information may be processed by the website and its hosting or security services. This may include your IP address, browser type, device information, requested pages, access times and information used to identify errors or protect the website.

The information actually collected depends on the website's configuration and the services in use.

Cookies and consent preferences

The website uses CookieYes to provide cookie-consent controls. Information may be stored to remember your cookie preferences and the choices you make.

For further information, read our separate Cookie Policy.

Photographs

If photographs are taken in connection with a vehicle or service, they may be used to assess the vehicle's condition, document the work or maintain a service record.

We will seek appropriate permission before using photographs for promotional or portfolio purposes where permission is required. We will take reasonable care to avoid publishing personal information, identifying details or vehicle registration details unnecessarily.

4. How and why do we use personal information?

We use personal information only where we have an appropriate purpose and lawful basis.

Responding to enquiries and preparing quotations

We use your contact details and the information you provide about your vehicle to answer questions, discuss available services, assess your requirements and prepare quotations.

Lawful basis: taking steps at your request before entering into a contract, or our legitimate interests in responding to genuine enquiries, as appropriate.

Arranging and carrying out services

If you proceed with a service, we use relevant information to confirm appointment details, communicate with you, provide the agreed service, manage payment arrangements and respond to questions about the work.

Lawful basis: performance of a contract or taking steps at your request before entering into a contract.

Keeping business records

We may retain relevant correspondence, quotations, appointment records and financial information to maintain business records and deal with accounting, tax, legal or regulatory requirements.

Lawful basis: compliance with legal obligations where applicable, and legitimate interests in managing our business and protecting our position in the event of a genuine dispute.

Website operation and security

Technical information may be used to maintain website functionality, investigate errors, prevent misuse and protect the website and its users.

Lawful basis: legitimate interests in operating and securing the website, where those interests are not overridden by your rights.

Cookie preferences

We use CookieYes to support the operation of the website's consent interface and remember your preferences.

Where consent is required for cookies or similar technologies, it will be managed through the website's consent controls. More detail is provided in the Cookie Policy.

Marketing

We do not need to use your information for marketing simply because you have enquired about a service.

If we send direct marketing, we will do so only where permitted by applicable law. Where consent is required, we will obtain it. You can object to direct marketing or ask us to stop sending it at any time.

5. Is providing information compulsory?

You can browse the publicly available parts of the website without giving us your name or contact details.

If you want a quotation or wish to arrange a service, we will need enough information to understand your request and contact you. If you do not provide necessary information, we may be unable to prepare an accurate quotation or proceed with the requested service.

6. Who may receive your information?

We do not sell your personal information.

Where necessary for the purposes described in this policy, information may be processed by:

• Website hosting, security or technical service providers.
• Email or communication service providers.
• CookieYes, in connection with cookie-consent management.
• Accountants, professional advisers or insurers where relevant.
• Courts, regulators, law-enforcement bodies or other authorities where disclosure is required or permitted by law.

We share only information reasonably necessary for the relevant purpose. Service providers may process information on our behalf under their applicable terms and arrangements.

7. Is information transferred outside the UK?

Some technology or communication providers may process or store information in other countries.

Where personal information is transferred internationally, we will take the steps required by applicable data protection law. Depending on the circumstances, this may include relying on an applicable adequacy decision or using appropriate safeguards.

The arrangements applicable to a particular service depend on the provider and its current configuration.

8. How long do we keep information?

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, taking account of legal, accounting, business and security requirements.

For example:

• Unsuccessful enquiries: retained for a period reasonably necessary to respond, manage follow-up and deal with any related issue.
• Customer and appointment records: retained for as long as needed to administer the service and handle subsequent queries or disputes.
• Financial and tax records: retained for the period required by applicable accounting and tax rules.
• Cookie preferences: retained according to the settings and retention periods used by the consent-management system and relevant browser storage.
• Legal or complaint records: retained for as long as reasonably necessary to investigate or resolve the matter and protect or exercise legal rights.

Retention periods may differ depending on the nature of the information and the circumstances. When information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to any legal obligation to retain it.

9. How do we protect personal information?

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No method of transmitting information over the internet or storing it electronically can be guaranteed to be completely secure. You should avoid sending unnecessary confidential or sensitive information through ordinary email.

10. Your data protection rights

Depending on the circumstances and applicable law, you may have the right to:

• Access: request a copy of the personal information we hold about you.
• Rectification: ask us to correct inaccurate or incomplete information.
• Erasure: ask us to delete information where the legal conditions for erasure are met.
• Restriction: ask us to restrict certain processing.
• Objection: object to certain processing based on legitimate interests. You have an absolute right to object to the use of your personal information for direct marketing.
• Data portability: request certain information in a usable electronic format where the legal conditions apply.
• Withdraw consent: where processing relies on consent, withdraw it at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

These rights are subject to legal conditions and exceptions. Not every right applies in every situation.

To make a request, email CrystalCleanGuildford@outlook.com. Please explain what you would like us to do and provide sufficient information to identify the relevant records. We may need to verify your identity before responding.

We will respond within the time required by applicable law.

11. Complaints

If you have a concern about how we handle your information, please contact us first so that we can investigate and try to resolve it.

You also have the right to complain to the UK's Information Commissioner's Office (ICO):

https://ico.org.uk/make-a-complaint/data-protection-complaints/

Information about your rights and the ICO's complaint process is available on the ICO website.

12. Links to other websites

Our website may contain links to third-party websites. If you follow a link to another website, that website's own privacy policy and practices will apply.

We are not responsible for the privacy practices or content of websites that we do not operate.

13. Children

Our website and services are intended for people seeking vehicle valeting or detailing services. We do not knowingly seek personal information from children unless it is genuinely necessary and there is an appropriate lawful basis for handling it.

If you believe a child has provided personal information unnecessarily, please contact us.

14. Changes to this policy

We may update this Privacy Policy to reflect changes to our business, website, technology or legal obligations.

The latest version will be published on this page with its updated date.

15. Contact us

For questions about this Privacy Policy or the handling of your personal information, contact:

Crystal Clean Valeting Email: CrystalCleanGuildford@outlook.com Telephone: 07414 993512

Read our Cookie Policy